• All tours require a minimum of 2 persons to be operated, knowing that in case the date of my tour there is no body else doing the tour I agree to pay the extra person fee.
  • I will specify under comments children ages (if any) and life jacket sizes (if I am doing a river activity)
  • I will respect the minimum age shown in tour header.
  • Pregnant woman will not be allowed after 5 months of pregnancy.
  • Reservation changes (date modifications and cancellations) must be done via email to reservas@canoa-aventura.com or fax (506) 2479-8219 even if you have notify us via phone.

Transportation

  • Any hotel pickup on route 142 from Hotel Tabacon Resort down to El Tanque is free, for Hotels Farther than Tabacon or out of route 142 extra charges apply.

Cancellations

  • Any activity that includes Tabacon Hot springs will get 100% refund as long as is canceled with 20 or more days before activity date.
  • Any activity that includes Ecotermales Hot springs will get 100% refund as long as is canceled with 7 or more days before activity date.
  • Same day cancellations will get 50% refund
  • Cancellations done over 24 hours before activity will get 100% refund
  • All our activities may be affected by weather conditions so if for safety reasons we have to cancel an activity the customer will have the option to: do same activity an other day, do other activity with same price, if none of them are possible the customer will get 100% refund.